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treetop eco-adventure park
FAQ's

Treetop Eco-Adventure Park Courses

NOW OPEN. Call our main number for more information 1.855.655.1113.

 

leavesFrequently Asked Questions

Q. What is a Aerial Tree Top Adventure Course?
A. A aerial Tree Top Adventure Course is an adventurous obstacle course set in the natural environment where the course is located, in this case the beautiful Oakridges Moraine. The obstacles are suspended between trees and participants stay securely clipped into a red safety cable throughout the course. The obstacles you will find in our park include zip lines, suspended bridges, scramble nets, swinging logs, surf boards, and much more.

Q. Can I make a reservation?
A. Reservations are EXTREMELY recommended. To avoid any disappointments we always recommend calling in advance and making a reservation.

Q. Who has to Fill out our waiver?
A. Everyone that wants to experience our fun filled courses must complete a waiver. Please note that anyone under the age of 18 must have their waiver forms completed and signed by their parent or legal guardian.

Q. What methods of payment do you accept?
A. We accept cash, Visa, MasterCard and Debit

Q. Is there more than one course to participate on?
A. Yes - indeed there is! There are THREE adult courses for those who meet the height/age requirements (Green, Blue, AND Red) and ONE children's course (Yellow). There is a 3 hour time limit to complete the courses. You may only complete each level once.

Q.How long, in terms of time, would it take the average adult to complete all five courses in the full adult course?
A. Although you can end your thrilling adventure at the end of any one of the courses, it will take you approximately 2 - 3 hours to complete the full adult course (including the brief training session). There is a 3 hour time limit to your reservation.

 

Q. If I get lowered down at any point on the courses can I continue on at a different section on the course?
A. No, if you are lowered down at any point your helmet will be removed and you will not be able to continue on any of the courses including the Big Zip. This is for your safety. You were required to be lowered down or requested to be lowered down for a reason, either tiredness or unable to continue this tells the guides that you are physically unable to continue on.

Q. How do I get started on a course?
A. When you have completed your waiver form and paid for your access, you'll be scheduled into a brief group training session. At the training session, you'll be fitted into your harness and your guide will show you how to attach yourself to safety lines and how to attach yourself to a zip line. Once your guide deems that you can safely use your equipment, you'll be able to proceed onto the first of five courses. More info...

Q. Is there a minimum age/height for accessing the children's Yellow course?
A. The minimum age of 7 is required, however in order for children to be able to reach the safety lines and manage their way through the course they must be able to reach the tips of the fingers to a height of 4'7" (140 cm) while keeping their feet flat on the ground.

Q. Is there a height restriction for the adult course?
A. In order for guests to be able to reach the safety lines and manage their way through the full course (red, blue & green courses) you must be able to reach the tips of the fingers to a height of 5'11" (180 cm) while keeping their feet flat on the ground.

 

Q. How to measure your height? From the tips of your fingers above your head (see example below)

height restriction



Q. How are the three courses in the Full adult course ranked in terms of elevation and difficulty?
A. The skill level and height of each section of the course is marked using a color coded system indicating the challenge based on elevation and difficulty.

Green = Minimum Elevation/Minimum Skill
Blue = Medium Elevation/Medium Skill
Red = Advanced Elevation/Advanced Skill

Q. Are there clothing requirements for the Course?
A. Appropriate footwear and clothing is required for safety purposes: No open-toed shoes; no slip-on shoes; no loose baggy clothing or shirts wrapped around the waist; long hair must be tied back; and, we strongly recommend no jewelry - especially necklaces or loose bracelets which could get caught in equipment. As well, we recommend that you wear clothing that you don't mind getting dirt or sap on (they're trees, it just happens). Guests can be refused access to the course if they do not have appropriate clothing to meet our safety standards.

Q. Can I get a refund if I don't want to proceed on to a course?
A. If you don't proceed onto a course immediately following the end of your training session, you'll get a partial refund. Once you have finished your training and you start on any of the courses, you'll have forfeited any refund options.

Q. What if I don't want to go on the course myself, but I want to watch my family/friends go on the courses?
A. There are walking trails along the course that allow you to walk and observe others as they use and progress through the courses.

Q. Is it possible for physically disabled persons to use the course?
A. With direct assistance it may be possible for some physically disabled people to complete some aspects of some of the courses. We would require advance notice and a brief interview to determine if it would work out. Give us a call. There may be additional costs involved.

 

Weather Cancellation Policy

All of our activities operate RAIN or SHINE. Only severe weather conditions such as, thunder, lightning, high winds and heavy down pours will temporarily close the courses. In the event that Treetop Eco-Adventure Park closes the courses and guests have been waiting for over 1 hour, guests can receive a RAIN check or REFUND depending on how far the customer was on the course before it closed.

 

NO PETS allowed

 

Refund or Rainchecks

** IMPORTANT **

It is at the guides discretion if you continue on to each level of the course.  If they see you are struggling at any portion of the course they will not let you continue on to the next course level. At that time you will be allowed to go to the big zip to finish or continue walking with your group.  You will not be able to resume the course at any other point and there is no refund.


If you are lowered down at any point in the course there is a) no refund and b) you are not able to continue on the course but can follow along with your group on the ground.
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Hiking Trails

Our trails and property are not for hiking they are only to be used by our guests, & adult supervised paying customers.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

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