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CANCELLATION POLICY
If you are unable to make your reservation and need to cancel,
you MUST call 48 hours in advance in order for Treetop Eco-Adventure Park
to remove you from our reservation book and be able to rebook the departure time.
Groups are required to hold a reservation by credit card.

Credit cards are charged IN FULL if our cancellation policy is not met.

When making a reservation our staff is ALWAYS under the impression that potential
customers have read the parks cancellation policy before giving a credit card number to hold a reservation. 


TO AVOID ANY DISAPPOINTMENT, PLEASE MAKE SURE YOU UNDERSTAND OUR
CANCELLATION POLICY BEFORE MAKING A RESERVATION.


********************************** IMPORTANT ************************************

It is at the guides discretion if you continue on to each level of the course. Guides will make every effort to encourage you to continue on, however If they see you are struggling at any portion of the course they can bring you down. you will NOT be allowed to go to the big zip you may choose to continue walking with your group.  You will not be able to resume the course at any other point and there is no refund.

If you are lowered down at any point in the course there is a) no refund and b) you are not able to continue on the course but can follow along with your group on the ground.
Our MEMBERSHIP